Shipping & Returns Policies
All of our customers enjoy fast and reliable shipping. The Faint Hearted offers free ground shipping for all U.S. orders over $25 and international orders over $150.
All items are made to order and so we will make every effort to process and ship all items within three to four business days of your cleared payment. Orders are expected to arrive within 3-7 days of shipment. We request that you allow additional time for an order should there be any major holidays.
Expedited shipping is available upon request for an additional charge and does not expedite processing/production times.
Hawaii, Alaska & Puerto Rico have an expected delivery time of 6-10 business days. Currently, we do not offer 2nd Day or Next Day Air for these destinations.
Additional shipping fees may apply for all other locations including, but not limited to: PO Boxes and APO/FPO locations.
Should you refuse to accept the package and it is returned to us, we will issue a refund for the merchandise less the shipping fees. If you received free shipping, we will deduct an additional $2.95 for the original shipping fees.
The Faint Hearted ships worldwide via USPS First Class Airmail. Delivery time varies depending on each country, however, it should take anywhere between 1-4 weeks to arrive. On rare occasions, a package may be held up in customs, making delivery time a bit longer. USPS First Class Airmail offers partial tracking depending on the country the package is shipped to.
Unfortunately, we do not offer expedited international shipping.
The Faint Hearted is not responsible for any customs, import duties, brokerage fees, and taxes incurred on the package. These potential charges are not included in the stated item prices of our jewelry or shipping charges. It is required by law that we declare the accurate value of your package. We will not adjust the value of the order to decrease import fees. It is important to note that it is at the custom's agent discretion to release your package.
Should you refuse to accept the package and it is returned to us, we will issue a refund for the merchandise less the shipping and import fees. If you received free shipping, we will deduct an additional $14.95 for the original shipping fees. If the total shipping and import fees exceed the value of the order, we will abandon the package and you will not be refunded.
If you have a pre-order item, please note that your entire order will be held and shipped together. If you choose to ship separately, there may be additional shipping charges and all policies above still apply to both parcels*
SHIPPING RATES & DELIVERY TIMES
|Shipping Method||Cost||Delivery Time|
|Standard Delivery||$2.95, Free with purchases over $25||3 - 7 Business Days|
|USPS Priority Mail||$20.00||3 Business Days|
|USPS Priority Express Mail||$21.95||1-2 Business Days|
|International USPS First Class Airmail||$14.95||1-4 weeks|
If you are unsatisfied with your order and would like to return all or part of your order, please contact firstname.lastname@example.org to receive a Return Authorization (RA) number and a delivery instructions. If you return an item without and RA, the package will be refused.
The Faint Hearted will accept any returns for a refund or store credit if the items are returned within 14 days of delivery. Items must be returned in the same condition they were received. Merchandise must be unworn and free of any alterations and/or damages. Merchandise must have all tags attached in their original condition. If returns to not meet these requirements, you will be contacted immediately and the items will be returned.
Any item that is made to order on our site (necklaces, body chains, hand chains, bracelets or anklets) cannot be returned but can only be exchanged for an item of equal or greater value. If the item size was customized, the item cannot be returned. No exceptions will be made. Any items with diamonds that have been sized cannot be returned.
Shipping & Handling fees are non-refundable. If you received free shipping and if your order is less than $20 after the return, we will deduct $3.95 from your refund to cover original shipping & handling fees.
We are not responsible for any lost packages and therefore recommend you track your package.
Final Sale items are non-refundable. Allergies and sensitivity due to wear do not qualify for returns. Please see details about allergies below.
Our jewelry goes through thorough quality control procedures, however, if you find that an item that was shipped to you is damaged, please contact email@example.com within 3 days of receipt. The Faint Hearted is not responsible for damages caused by misuse and/or negligence.
Returns will be made to the original form of payment and you will be notified via email. Please allow us approximately 4-7 business days after the package to arrive to process a return.
If you received an item but feel that you would like another size, color or style please send us an email to firstname.lastname@example.org within 14 days of receipt. We will be more than happy to accommodate your request as long as what you would like is in stock.
When returned to us, merchandise must be unworn and free of any alterations and/or damages. Merchandise must have all tags attached in their original condition. If the items do to not meet these requirements, you will be contacted immediately and the items will be returned to you.
Exchanges incur a $2.95 to cover shipping fees associated with sending the new style.
SENSITIVITY TO JEWELRY
Please be aware it is your responsibility to know what metals your skin is sensitive and/or allergic to. Most of our jewelry is made of brass and other metals. Our jewelry is *not* hypoallergenic. If your skin is sensitive to metals, please contact email@example.com before purchasing. We will be more than happy to assist you with any questions you have regarding our metals.
If you find you are sensitive to our jewelry, please remove them immediately and stop wearing the pieces.
HOLIDAY AND CHRISTMAS SHIPPING
Our shipping polices remain the same for holiday shipping. Although we are prepared for larger volume, please keep in mind all products are made especially for you when the order is made. We cannot expedite production unless prior arrangements have been made and approved.
Custom and Engraved items are non refundable.
It is also important to note that priority shipping does not expedite production time, only the shipping time.
We do apologize, but at the moment we cannot guarantee delivery for international orders.
In order to receive your orders and presents on time, please make sure you meet the following cut off times.
|Shipping Method:||Order by:|
|USPS Domestic First Class Mail||December 18, 2018|
|USPS Domestic Priority Mail||December 19, 2018|
|International mail||Cannot guarantee delivery|